Processing Time
Orders are handmade and/or hand-packed in small batches. Please allow [X] business days for your order to be processed before it is dispatched. During busy periods, including sales and holidays, processing may take slightly longer. We'll let you know if there is a significant delay.
Delivery Options & Costs
| Delivery method | Estimated time | Cost |
|---|---|---|
| UK Standard Delivery | [Confirm at checkout] | [£X.XX / Free over £X] |
| UK Tracked/Express | [Confirm at checkout] | [£X.XX] |
| International Delivery | [Confirm at checkout] | [£X.XX / calculated at checkout] |
Delivery times are estimates provided by the selected delivery service and are not guaranteed. Available services and delivery costs may vary according to destination, parcel size, weight and the service selected.
Which Couriers We Use
We use Parcel2Go to arrange our deliveries through a range of established courier and postal services. This allows us to select a suitable delivery service according to your destination, parcel size, weight and the services available at the time your order is dispatched.
For UK deliveries, DPD is one of our preferred delivery services where appropriate. For international deliveries, Royal Mail is one of the services we may use, alongside other suitable delivery services available through Parcel2Go.
The delivery provider used for your particular order will depend on the service selected for your shipment. You'll receive a dispatch confirmation with tracking information where tracking is available.
International Orders
We currently ship to [LIST COUNTRIES/REGIONS]. International delivery services are arranged through Parcel2Go and the available options may vary depending on your destination, parcel size, weight and the services available at the time of dispatch.
International orders may be subject to customs charges, import duties, VAT or other taxes imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at the time of purchase and are not necessarily included in our product or shipping prices.
International delivery times can vary, particularly where customs processing is required. Please check the import requirements for your country before placing an international order.
Order Tracking
Once your order has been dispatched, you'll receive a dispatch confirmation and tracking information where available. Tracking may not become active until the parcel has been collected or scanned by the relevant delivery provider.
If you haven't received a tracking update within [X] business days of your dispatch email, please contact us and we'll be happy to check the shipment.
Missing or Delayed Orders
If your order hasn't arrived within the estimated delivery window, please email us at hello@greengoddesshealth.com with your order number and tracking reference, if available. We'll investigate the delivery with the relevant delivery provider through our Parcel2Go account.
Please remember that delivery times are estimates and delays can occasionally occur due to circumstances outside our control, including severe weather, high parcel volumes, public holidays, customs processing or delays within the destination country.
Incorrect Delivery Address
Please double-check your delivery address carefully at checkout. If you notice an error shortly after placing your order, email us immediately and we'll do our best to correct it before dispatch.
Once an order has been dispatched, we may be unable to change or redirect the delivery address. Green Goddess Health cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.
Questions?
Green Goddess Health
138 Lea Village, Birmingham, B33 9SL, United Kingdom
hello@greengoddesshealth.com | +44 7713 778983